We’re looking forward to learning more about you and how you would fit the position, the team, and the organization. When we contact you, we will provide information about what to expect in the interview. In most cases, a panel will interview you. The panel will include a manager and/or supervisor, and a Human Resources advisor. We will ask you a variety of questions, including behavioural questions.
Behavioural interview questions
We will ask you to provide us with specific examples that you’ve dealt with in your work experience and how you addressed them (names are not required). e.g. “Tell me about a time when you had to provide service to a difficult customer.”
Responding to behavioural descriptive questions
One helpful way of answering the questions is by using the STAR technique:
- Tell us what the Situation or Task was.
- Describe what Action you took. Be sure to tell us what YOUR contribution was.
- Explain what the Result was and discuss the Outcome.
- Share what you learned from the experience.
How to prepare for a behavioural descriptive interview
The job posting lists the skills and knowledge needed for the position. Think about past experiences that relate to these requirements. This will help you to come up with examples. We would like to get to know you and your qualifications better. The panel will do their best to make you feel relaxed and at ease. One of the best ways for you to relax is to be prepared.