Index
Register for Swimming Lessons
Sign up for swimming lessons, purchase passes, and more in one convenient and easy-to-use package by creating an account with the City's registration system. Users will be asked to log in to an existing account or create one when registering.
For additional information:
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Aquatic Pass Information
Aquatic Passes are available for purchase at the front counters of the Prince George Aquatic Centre and the Four Seasons Leisure Pool. Depending on the plan, passes give unlimited access to both pools for one (1), three (3), six (6), or twelve (12) months. Pass holders may also drop into scheduled fitness classes, the Aquatic Centre gym, open pool and lane space, the hot tub, sauna, and the Aquatic Centre's steam room.
Please note aquatic passes can only be purchased when logged in to an account.
Payment Methods
- One (1) Month and 10 Visits:
- Three (3), six (6), and 12 Months:
- Full payment or scheduled payments.
- Online Purchase: Requires a valid credit card
- All scheduled payments require a valid credit card administered through automatic withdrawal. An invalid credit card for scheduled payments will result in an automatic pass cancellation.
- In-Person Payments: May be made by cash, credit card or debit at Four Seasons, Aquatic Centre and City Hall.
Pass Hold
- All aquatic passes can be placed on hold for a minimum of one (1) week, up to a maximum of three (3) consecutive months in any calendar year at no charge.
- A Hold Request application form must be submitted a minimum of one (1) week prior to the start of the hold period. Back-dating hold requests are not permitted. Any outstanding balances must be paid prior to hold request removals.
To place a pass on hold:
Pass Cancellation
- One (1) month pass:
- Cancellation at any time.
- Three (3) month pass:
- One full month usage must occur before cancellation.
- Six (6) month pass:
- Two full month's usage must occur before cancellation.
- Twelve (12) month pass:
- Three full month's usage must occur before cancellation.
- Pass cancellations are pro-rated providing either a credit or debit balance on account.
- An invalid credit card will result in an automatic pass cancellation.
- Pass plans with an outstanding balance greater than seven days will be cancelled and the debit balance must be paid in full prior to future transactions.
- Back-dating cancellations is not permitted.
Note: Customers who cancel their pass on the same day of a scheduled auto payment may have their credit card charged. If this happens, a credit balance will be applied to their client account.
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Registration Cancellation and Refund Policy
- Payment must be in full at the time of registration.
- Lesson cancellations and refunds require a minimum of two days' notice prior to the first day of lessons.
- The fee for swimming lessons does not include admission and is the cost of the lessons only. Lesson participants are required to pay a Toonie (plus tax) if they wish to swim before or after their lessons.
Note: There is no children's swimming before lessons at the Aquatic Centre on Sundays prior to 10:30am due to limited pool space. - Aquatic administrative staff reserves the right to cancel or combine swimming lessons prior to the first day of lessons. Refunds for cancelled lessons will be placed as a credit on the client account.
- Third party billing is available to organisations that have provided written consent.
- Private lessons include the cost of the lesson only with the lesson report card and badge sold separately.
All lesson participants are required to scan their registration confirmation form at the self-scan station prior to admittance.
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Questions and Answers
General
Do I need to create a new account if I already HAVE one with the old registration system?
Yes. Most users will need to create a new account. Those with an active membership or account credit in the old system
do not need to create a new account at this time and an email will be sent with updated login information.
Users who do not receive an email with their login details will need to update their information at the front desk when visiting a pool for the first time after the new registration system's introduction.
Will the new system affect programs I already registered for?
No. Users with active memberships signed up through the old system will have their information automatically carried over to the new system.
If I have an active membership and a new account was created for me, how will I know my new login info?
Registered users will receive an email sent to the address provided in their old account containing the new system's login information. Users may contact a pool by phone or in person if they did not receive a notice.
Will there be any changes to membership payments?
No. Payments may still be made through cash, debit cards, or credit cards. Scheduled payments require a valid credit card.
What is a Self Serve Station and what is it for?
Each pool has a Self Serve Station that lets visitors create an account, register for programs, check in for lessons, check in with active memberships, renew memberships.
How will the new system affect my UPASS?
Users with a valid UPASS will need to sign up for their Aquatic Pass the first time they visit a pool. Those with an Aquatic Pass may then use the self-check-in to access pools.
Registration & Account Management
How do I buy a pass or renew an existing one?
Information on existing memberships - including sessions remaining and expiration dates - are displayed at the top of the "My Profile" page. To purchase a new membership:
- Click on the
"Buy Membership" button on the "My Profile" page.
- Click on the desired membership pass.
- Click
"Add to Cart" and proceed to checkout.
How do I add another family member to my account?
- Log in to PerfectMind.
- Click on the
"Add Family Member" button on the "My Profile" page.
- If there is no "Add Family Member" button, click on the "My Info" link under the "My Profile" menu and click on the desired profile.
- Follow Step 2.
- Enter the family member's information and click on
"Submit" to finish.
How do I add a family member to my account during registration?
- Register for a program by following the usual steps.
- Click
"Add Family Member" found under the "Who would you like to book?" heading.
- Enter the family member's information and click on
"Submit" to finish.
What happened to existing credit on my old PGLeisure account?
Customers who still had existing credit on PGLeisure before PerfectMind's introduction will receive a reimbursement in the mail. Please ensure all mailing addresses are current. Contact a pool by phone or visit in person to revise any outdated information.
How do I see which programs I am (or my family is) enrolled in?
- Log in to PerfectMind.
- Click on the
"My Info" link under the
"My Profile" menu and click on the desired profile.
- Click on the
"Schedules" header to display a list or calendar with information on which programs have been enrolled in.
How do I view past transactions?
- Log in to PerfectMind.
- Click on the
"My Info" link under the
"My Profile" menu and click on the desired profile.
- Click on the
"Transactions" header to display a record of previous transactions.
How do I withdraw from a program or pass?
You cannot withdraw from a program or pass online. Please call the cashier at the Prince George Aquatic Centre or Four Seasons Leisure Pool for more information.
Prince George Aquatic Centre
Phone: 250-561-7787
Four Seasons Leisure Pool
Phone: 250-561-7636
How do I view my account credit?
You may view your account credit online after placing an item in your cart and before getting ready to pay.
Otherwise, call a cashier at the Prince George Aquatic Centre or Four Seasons Leisure Pool for information on your account credit.
Prince George Aquatic Centre
Phone: 250-561-7787
Four Seasons Leisure Pool
Phone: 250-561-7636
How do I correct my personal account information if it's incorrect?
Please contact a cashier at the Prince George Aquatic Centre or the Four Seasons Leisure Pool for help with correcting inaccurate account info.
Prince George Aquatic Centre
Phone: 250-561-7787
Four Seasons Leisure Pool
Phone: 250-561-7636
Why can't I register for leadership programs online?
Leadership programs have pre-requisites that must be verified prior to registration. Please contact the Prince George Aquatic Centre or Four Seasons Leisure pool for more information.
Prince George Aquatic Centre
Phone: 250-561-7787
Four Seasons Leisure Pool
Phone: 250-561-7636
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