Protection of Privacy - Privacy Management Program

'Privacy' written overtop of a collage of computer code. — The City of Prince George respects an individual’s right to have their personal information protected. The City protects the personal information it collects, accesses, uses, and stores from individuals including employees, citizens, service providers,

When the City collects your personal information it:

Collects the minimum amount of personal information as required for business purposes
Obtains consent from individuals in a prescribed way (for example in writing) when collecting their personal information for a prescribed purpose
Describes the purposes for which personal information is used in ‘statements of notification’ on all City forms and collection sites
Ensures personal information collected is accurate
Provides an individual access to their information and the means to correct their personal information
Maintains responsible use of information and information technology, including administrative physical and technological security controls and appropriate access controls
Develops and continually revises privacy management policies

Your rights

If you have questions about the collection or use of your personal information, correction of personal information, privacy complaints, or concerns regarding your privacy protection:

You can request:

How and why your personal information was collected and is being used.
To have your information updated or corrected (excluding a change of address or name for tax purposes, which needs to go through BC Assessment).

If you have concerns about your privacy protection or would like to report a privacy complaint, please complete the Privacy Complaint Form and return it to privacy.office@princegeorge.ca and a Privacy Officer will be in contact with you.
- Find out more about the City's privacy complaint process.
For more information, visit the Office of the Information and Privacy Commissioner – what are my rights webpage.
People have a general right to access their personal information. The right to obtain access to personal information enhances transparency and accountability within the organization. This gives people the opportunity to determine what information the City has about them, if it's accurate and how it's being used.
Section 28 of the Freedom of Information and Protection of Privacy Act (FIPPA) provides that the City makes every reasonable effort to ensure that the personal information it collects is accurate.
Section 29 of FIPPA gives applicants the right to ask the City to make corrections to their personal information if it can be demonstrated that it is inaccurate. This section also requires the City to make additions to that information if it is demonstrated to be incomplete or missing. If no correction or addition is made, the record must be annotated with the correction that was requested but not made. Please review the Request for Correction of Personal Information Process to learn more.
Two types of information are likely to be the subject of correction requests:
- factual information, which can be corrected if wrong and if adequate proof is available; and,
- opinions, which are subjective and do not lend themselves to correction in most cases.
How does the City accept requests for the correction of personal information?
Formal requests are received in writing by completion of the Request for Correction of Personal Information Form or are available on the 5th floor of City Hall. The completed form should be returned to: privacy.office@princegeorge.ca or by mail or in person to: Attention: Privacy Officer, 5th Floor, 1100 Patricia Boulevard, Prince George, BC V2L 3V9.
It is your right to contact the Information and Privacy Commissioner if you are not satisfied with the City's response to the request.