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Utilities Billing

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Email Us

Phone: 311
Fax: 250-561-7724

City of Prince George
1100 Patricia Blvd.
Prince George, British Columbia
V2L 3V9

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Utilities bills may be paid in a number of ways including in person at the City Hall service centre, online through PayTM, by mail, through your bank, or by way of a pre-authorized monthly plan. Flat utilities bills are due April 9, 2021.


Council Approves Interest Payment Replacement for 10 Per Cent Penalty

Council voted on February 8, 2021 to permanently eliminate the 10 per cent penalty for late utilities payments in favour of a new interest payment system. This change is expected to take effect in 2022.

The interest rate will be based on the prime lending rate of the principal banker to the Province of B.C. plus the interest rate established in the Taxation (Rural Area) Act (Section 11(3)). 

The 10 per cent penalty was removed in the second half of 2020 due to the COVID-19 pandemic as a means to provide financial relief to residents.

For more information:

  • Download January 28 Tax and Utility Deadlines 2021 Staff Report to Council [PDF]


Receive Utilities Bills by Email

Sign up for a MyCity account to receive utilities bills by email, view past and current bills, check account payment histories, and more. Please note residential and Commercial utility bills for City water, sewer, and garbage services are prepared bi-annually for flat rate accounts and quarterly for metered accounts.

To get started, you will need:

  • A valid email address.
  • A paper copy of a utility bill with the account number.


Login/Create a MyCity Account


Five Ways to Pay

1. In Person at City Hall By Cheque, Cash, or Debit Card

Payments may be made in person by cheque, cash, or debit card at the City Hall Service Centre during regular working hours:

City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9

Phone: 311 (or 250-561-7600 outside city limits)
Email: 311@princegeorge.ca
Hours:

  • Monday to Friday - 8:30am to 5:00pm
  • Closed on statutory holidays


After-Hours Payments

Cheques may be left in drop boxes located at either City Hall entrance for after-hours payments. 

Do not leave cash in drop boxes.

2. By Mail

Cheques may be mailed to City Hall at:

City of Prince George
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada

Tax payments sent by mail must be received at City Hall by the due date. Mail postmarked by the due date is not accepted as on time.

3. Financial Institutions - Online banking, Telephone Banking, In-Person

Banks and credit unions that offer payment services provide the opportunity to pay bills online, through telephone banking, or in-person. Set up the City of Prince George as the payee and enter your six-digit account number.

Please allow up to three business days to process and ensure payment is made on time. Be sure to include the account number when paying online.

4. By Credit Card Using PayTM Canada

Property taxes may be paid by credit card using the PayTM Canada mobile app. Credit cards are not accepted at the City Hall Service Centre. Please allow up to five days for payments to be processed.

Note: Fees may apply.


How to Pay with PayTM Canada

  1. Download the PayTM Canada mobile app from the Google Play Store or the Apple App Store.
  2. Search for "Prince George(City)" under Utilities or Taxes and set as the payee.
  3. Enter the property tax account number, name, and the amount due.
  4. Review the details and proceed to checkout.
5. Pre-Authorized Monthly Plan

Utility bills may be paid through a pre-payment plan. Residents may complete an application form and submit it in person at the City Hall Service Centre:

City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada

A void cheque, direct deposit form, or counter cheque must be provided with the application form.

  • Download the Pre-Authorized Monthly Payment Plan form [PDF]


Change Banking Information or Cancel a Pre-Payment Plan

To change banking information or to cancel a pre-payment plan, fill out the pre-payment plan change form (either as a downloadable PDF or through a web form), print the document, and submit it in person at the City Hall Service Centre.

  • Submit the Change of Banking Information/Cancellation form online


Change in Mailing Address

For mailing address changes to property taxes or utilities accounts, complete the mailing address change online form (either as a downloadable PDF or through a web form) or mailing address change editable PDF and submit it in person at the City Hall Service Centre.

  • Download the Mailing Address Change form [PDF]
  • Submit the Mailing Address Change form online


Utilities Due Dates

Flat Utilities
Billing Period Start End Due Date
1st PeriodJanuaryJuneApril 9, 2021
2nd PeriodJulyDecemberOctober 1, 2021
Metered Utilities
Billing Period Start End Due Date
4th Period (2020)
October
December
February 26, 2021
1st Period (2021)
JanuaryMarchMay 28, 2021
2nd Period (2021)
AprilJuneAugust 13, 2021
3rd Period (2021)
JulySeptemberNovember 19 2021
4th Period (2021)
OctoberDecemberFebruary 25, 2022


Residential Flat Utility Rates

Flat rates are the same for all property owners and do not reflect actual consumption or utilization of the service. Bills are issued twice per year.

January to June - Due April 9, 2021
​Charge
​Single-Family Dwelling
​Single-Family + 10%
​Strata
​Strata + 10%
​Water
​$264.00
​$290.40
​$198.00
$217.80​
​Sewer
​$252.00
​$277.20
​$192.00
​$211.20
​Small Garbage
​$77.50
​$85.25
​$77.50
​$85.25
​Medium Garbage
​$102.00
​$112.20
​$102.00
​$112.20
​Large Garbage
​$124.00
​$136.40
​$124.00
​$136.40
​Small Total
​$593.50
​$652.85
​$467.50
​$514.25
​Medium Total
​$618.00
​$679.80
​$492.00
​$541.20
​Large Total
​$640.00
​$704.00
​$514.00
​$565.40
July to December - Due October 1, 2021
​Charge
​Single-Family Dwelling
​Single-Family + 10%
​Strata
​Strata + 10%
​Water
​$264.00
​$290.40
​$198.00
$217.80​
​Sewer
​$252.00
​$277.20
​$192.00
​$211.20
​Small Garbage
​$77.50
​$85.25
​$77.50
​$85.25
​Medium Garbage
​$102.00
​$112.20
​$102.00
​$112.20
​Large Garbage
​$124.00
​$136.40
​$124.00
​$136.40
​Small Total
​$593.50
​$652.85
​$467.50
​$514.25
​Medium Total
​$618.00
​$679.80
​$492.00
​$541.20
​Large Total
​$640.00
​$704.00
​$514.00
​$565.40


Metered Utility Rates

Metered rates are based on actual consumption of water and utilization of the sanitary sewer service. Metered rates also include “capacity charges” that reflect the cost of maintaining the water and sewer infrastructure

The commercial and residential metered rates for 2020 are:

  • Water - $3.50 per 1,000 gallons (4,546 litres)
  • Sewer - $3.15 per 1,000 gallons (4,546 litres)
Water Capacity Charges

The capacity charge is based on the size of the water pipe that is servicing the property.

​Service Size
​Charge
​Up to 19 millimetres (3/4 in.)
​$57.00
​25 millimetres (1 in.)
​$117.00
​38 millimetres (1.5 in.)
​$353.00
​51 millimetres (2 in.)
​$766.00
​76 millimetres (3 in.)
​$2,186.20
​102 millimetres (4 in.)
​$4,739.00
​152 millimetres (6 in.)
​$13,531.00
​203 millimetres and larger (8+ in.)
​$28,960.00
Sewer Capacity Charges

Sewer capacity charges were added in 2020 to account for the cost of maintaining the sanitary sewer infrastructure and to be consistent with the metered billing for water. The capacity charge is based on the size of the sanitary sewer infrastructure that is servicing the property as per City bylaw.

​Service Size
​Charge
102 millimetres (4 in.)
​$70.00
​152 millimetres (6 in.)
​$199.00
​203 millimetres (8 in.)
​$426.00


Garbage Collection

Residential Garbage Cart Exchange and Credit

There is a $30.00 container exchange fee to switch to a larger garbage bin. There is no fee to change to a smaller size. New homeowners have a six month grace period to exchange containers without needing to pay the fee.

A cart credit will be issued for residents who do not want a cart physically stored on their property.

  • Apply now for cart credit
Commercial Garbage Collection

For commercial garbage collection enquiries, please contact the City at 311 (or 250-561-7600 if outside city limits).

Category of Premises Collections per Week Containers per Collection Quarterly Rate
Dwelling Unit1
1
$46.94
Church11
$46.94
All Other Categories21
$116.74

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© 2017 City of Prince George, 1100 Patricia Boulevard, Prince George, BC V2L 3V9, Canada, Email: 311@princegeorge.ca,Telephone: 250-561-7600 or 311,Fax: 250-561-7724​

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