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Utilities Billing

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Email Us

Phone: 311
Fax: 250-561-7724

City of Prince George
1100 Patricia Blvd.
Prince George, British Columbia
V2L 3V9

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View your utilities bills, payment records, and more through the MyCityofPG Online Services Portal.


Utilities Penalty Reinstated

Late utilities payments from 2022 onwards will now be charged a five (5) per cent penalty. The penalty applies if the account is paid after the due date printed your utility bill.


Receive Utilities Bills by Email

Sign up for a MyCity account to receive utilities bills by email, view past and current bills, check account payment histories, and more. Please note residential and Commercial utility bills for City water, sewer, and garbage services are prepared bi-annually for flat rate accounts and quarterly for metered accounts.

To get started, you will need:

  • A valid email address.
  • A paper copy of a utility bill with the account number.


Login/Create a MyCity Account


Four Ways to Pay

1. In Person at City Hall By Cheque, Cash, or Debit Card

Payments may be made in person by cheque, cash, or debit card at the City Hall Service Centre during regular working hours:

City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9

Phone: 311 (or 250-561-7600 outside city limits)
Email: 311@princegeorge.ca
Hours:

  • Monday to Friday - 8:30am to 5:00pm
  • Closed on statutory holidays


After-Hours Payments

Cheques may be left in drop boxes located at either City Hall entrance for after-hours payments. 

Do not leave cash in drop boxes.

2. By Mail

Cheques may be mailed to City Hall at:

City of Prince George
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada

Tax payments sent by mail must be received at City Hall by the due date. Mail postmarked by the due date is not accepted as on time.

3. Financial Institutions - Online banking, Telephone Banking, In-Person

Banks and credit unions that offer payment services provide the opportunity to pay bills online, through telephone banking, or in-person. Set up the City of Prince George as the payee and enter your six-digit account number.

Please allow up to three business days to process and ensure payment is made on time. Be sure to include the account number when paying online.

4. Pre-Authorized Monthly Plan

Utility bills may be paid through a pre-payment plan. Residents may complete an application form and submit it in person at the City Hall Service Centre:

City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada

A void cheque, direct deposit form, or counter cheque must be provided with the application form.

  • Download the Pre-Authorized Monthly Payment Plan form [PDF]


Change Banking Information or Cancel a Pre-Payment Plan

To change banking information or to cancel a pre-payment plan, fill out the pre-payment plan change form (either as a downloadable PDF or through a web form), print the document, and submit it in person at the City Hall Service Centre.

  • Submit the Change of Banking Information/Cancellation form online


Change in Mailing Address

For mailing address changes to property taxes or utilities accounts, complete the mailing address change online form (either as a downloadable PDF or through a web form) or mailing address change editable PDF and submit it in person at the City Hall Service Centre.

  • Download the Mailing Address Change form [PDF]
  • Submit the Mailing Address Change form online


Utilities Due Dates

Flat Utilities
Billing Period Start End Due Date
1st PeriodJanuaryJuneApril 8, 2022
(April 13, 2022 w/penalty)
2nd PeriodJulyDecemberOctober 7, 2022
(October 12, 2022 w/penalty)
Metered Utilities
Billing Period Start End Due Date
4th Period (2021)
October
December
February 25, 2022
1st Period (2022)
JanuaryMarchMay 20, 2022
(May 25, 2022 w/penalty)
2nd Period (2022)
AprilJuneAugust 12, 2022
(August 17, 2022 w/penalty)
3rd Period (2022)
JulySeptemberNovember 18, 2022
(November 23, 2022 w/penalty)
4th Period (2022)
OctoberDecemberFebruary 24, 2023
(March 1, 2023 w/penalty)


Residential Flat Utility Rates

Flat rates are the same for all property owners and do not reflect actual consumption or utilization of the service. Bills are issued twice per year.


January to June - Due April 8, 2022
​Charge
​Single-Family Dwelling
​Single-Family + 5%
​Strata
​Strata + 5%
​Water
​$270.00
​$283.50
​$204.00
$214.20​
​Sewer
​$264.00
​$277.20
​$204.00
​$214.20
​Small Garbage
​$79.00
​$82.95
​$79.00
​$82.95
​Medium Garbage
​$104.00
​$109.20
​$104.00
​$109.20
​Large Garbage
​$126.00
​$132.83
​$126.50
​$132.83
​Small Total
​$613.00
​$643.65
​$487.00
​$511.35
​Medium Total
​$638.00
​$669.90
​$512.00
​$537.60
​Large Total
​$660.50
​$693.53
​$534.50
​$561.23
July to December - Due October 7, 2022
​Charge
​Single-Family Dwelling
​Single-Family + 5%
​Strata
​Strata + 5%
​Water
​$270.00
​$283.50
​$204.00
$214.20​
​Sewer
​$264.00
​$277.20
​$204.00
​$214.20
​Small Garbage
​$79.00
​$82.95
​$79.00
​$82.95
​Medium Garbage
​$104.00
​$109.20
​$104.00
​$109.20
​Large Garbage
​$126.00
​$132.83
​$126.50
​$132.83
​Small Total
​$613.00
​$643.65
​$487.00
​$511.35
​Medium Total
​$638.00
​$669.90
​$512.00
​$537.60
​Large Total
​$660.50
​$693.53
​$534.50
​$561.23


Metered Utility Rates

Metered rates are based on actual consumption of water and utilization of the sanitary sewer service. Metered rates also include “capacity charges” that reflect the cost of maintaining the water and sewer infrastructure

The commercial and residential metered rates for 2022 are:

  • Water - $3.61 per 1,000 gallons (4,546 litres)
  • Sewer - $3.25 per 1,000 gallons (4,546 litres)

Water Capacity Charges

The capacity charge is based on the size of the water pipe that is servicing the property.

​Service Size
​Charge
​Up to 19 millimetres (3/4 in.)
​$59.00
​25 millimetres (1 in.)
​$121.00
​38 millimetres (1.5 in.)
​$364.00
​51 millimetres (2 in.)
​$789.00
​76 millimetres (3 in.)
​$2,252.00
​102 millimetres (4 in.)
​$4,881.00
​152 millimetres (6 in.)
​$13,937.00
​203 millimetres and larger (8+ in.)
​$29,829.00
Sewer Capacity Charges

Sewer capacity charges were added in 2020 to account for the cost of maintaining the sanitary sewer infrastructure and to be consistent with the metered billing for water. The capacity charge is based on the size of the sanitary sewer infrastructure that is servicing the property as per City bylaw.

​Service Size
​Charge
102 millimetres (4 in.)
​$74.00
​152 millimetres (6 in.)
​$209.00
​203 millimetres (8 in.)
​$447.00


Garbage Collection

Residential Garbage Cart Exchange and Credit

There is a $30.00 container exchange fee to switch to a larger garbage bin. There is no fee to change to a smaller size. New homeowners have a six month grace period to exchange containers without needing to pay the fee.

A cart credit will be issued for residents who do not want a cart physically stored on their property.

  • Apply now for cart credit
Commercial Garbage Collection

For commercial garbage collection enquiries, please contact the City at 311 (or 250-561-7600 if outside city limits).

Category of Premises Collections per Week Containers per Collection Quarterly Rate
Dwelling Unit1
1
$46.94
Church11
$46.94
All Other Categories21
$116.74
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© 2017 City of Prince George, 1100 Patricia Boulevard, Prince George, BC V2L 3V9, Canada, Email: 311@princegeorge.ca,Telephone: 250-561-7600 or 311,Fax: 250-561-7724​

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