The City of Prince George's Utilities Division is responsible for providing the residents of Prince George with clean drinking water, sanitary sewer treatment, and storm water management.
Staff and crews help to supply our city with ample water resources while maintaining adequate firefighting water flows and pressures, sustaining sufficient sanitary sewer lift station capacities, sewage treatment, and storm water management during high run-off periods.
The utilities staff strive to provide quality water and treated wastewater by operating and maintaining our water, sanitary, and storm underground infrastructure; Wastewater Treatment Centre and lagoons; water pumping and storage facilities; storm water inlets and outlets; and the
District Energy Heating System which provides heat to a dozen downtown municipal and provincial buildings.
Sanitary Sewer Information
Residents are advised that many waste materials can:
- Be hazardous
- Be harmful to the environment
- Damage the treatment plant
- Complicate the treatment process
- Pose a health threat to maintenance and repair crews
Rule #1: If a matter or liquid can reasonably be thrown into the garbage, please do not flush it down the toilet or wash it down the drain.
sanitary do's and don'ts
Help us keep the sanitary sewer treatment process running correctly:
- Use a strainer over the drain in your sink, tub, and shower, and empty it into the garbage, not the toilet.
- Place food scraps in the compost or garbage, scrape dishes into the garbage, not the sink.
- Use biodegradable products for cleaning and doing laundry.
- Use the manufacturer's recommended amount of detergent for cleaning (the average household uses three times more than recommended). Cutting back also saves money!
- Place a garbage can in the bathroom to dispose of solid wastes such as disposable diapers, condoms, paper towel, and personal hygiene products.
- Take pharmaceutical products to a pharmacy to be properly disposed of.
- Pour liquid fats, oils, and grease into a jar or container with a lid to cool, and then throw it in the garbage. Wipe down greasy pots and pans with a paper towel, prior to washing them, in the sink or dishwasher.
- Use the "3 R's"… Reduce, Re-use, and Recycle.
- Use the toilet as a garbage can.
- Pour fats, oil, or grease down the drain as they will solidify in the cold pipe.
- Pour sour milk down the drain (One litre of 3% milk has enough fat in it to cover the surface of an Olympic-sized swimming pool). Dispose of it in your garbage.
- Wash food scraps, tea leaves, coffee grounds, or eggshells down the sink.
- Flush razor blades, condoms, pharmaceutical products, cigarette butts, nail polish remover, toilet rolls, or other non-biodegradable products down the toilet.
- Pour chemicals, paint, motor oil, pesticides, or any other harmful products down the drain. Check recycling depots for disposal information. Note: Improper disposal may result in fines.
- Flush out a commercial grease interceptor with hot water to clean it or wash it in the dishwasher. Remove all grease and dispose of it appropriately.
- Use excessive detergent, as it contains large amounts of oil, grease, and fat. It makes cleaning and treating waste water difficult and costly. This will result in less phosphate entering the water table, and will prevent excess algae growth in the water.
The sanitary cleanout is the exterior access point of the service connection to a structure. It is accessed for the removal of obstructions or for inspection with a camera.
Property owners are responsible for maintaining the cleanout, and ensuring easy access for City staff, plumbers, or licensed technicians.
Do not bury or pave over your cleanout. Any damage incurred in locating the cleanout is the property owner's responsibility.
If your cleanout needs to be raised or lowered, or if the cap is missing or damaged, please contact the City immediately. Any damage to the cleanout from negligence will be repaired by City staff at the cost of the property owner.
All cleanouts located in driveways are required to be in a valve box supplied by the City, and are installed by the property owner or contractor. If a cleanout is not level with the driveway, contact the City. The City provides staff to raise and lower utilities, like water stand pipes and sewer cleanouts. This service is provided by request, and is completed in a timely manner.
repair and reimbursements
The City will be responsible for any defects identified within the service connection. Any repairs required on the building's sewer side are the responsibility of the property owner.
View a drawing showing division of responsibilities.
Reimbursement will be provided up to a maximum of $185.00 for CCTV work, $30.00 for a service locate, and $20.00 dollars for a DVD (plus tax), if the defect is within the service connection. If there are issues or problems on both sides, then you may receive a partial reimbursement. This refund shall only be approved once in a three-year period.
A DVD of the CCTV inspection must be dropped off at Public Works office located at 3990-18th Avenue, and will become the property of the City. If the CCTV inspection video does not meet City standards it will be returned without reimbursement.
Provincial Regulations: Local Government Act
The City is NOT presumed to be responsible for the consequences of a blocked sanitary line just because the blockage is on City side. The City is regulated by the British Columbia Local Government Act.
"Immunity against certain nuisance actions."
No. 744 A municipality, council, regional district, board or improvement district, or a greater board, is not liable in any action based on nuisance if the damages arise, directly or indirectly, out of the breakdown or malfunction of:
- a sewer system;
- a water or drainage facility or system, and/or;
- a dike or a road.
sanitary sewer blockages
Blockages in sanitary sewer mains can cause sewage to backup into a residence. They can be caused by vegetation roots growing into the line and/or by the improper disposal of items such as grease, wipes, diapers, washing machine lint, and other items flushed down the toilet. In the event of a sanitary blockage, call the City of Prince George immediately at: 250-561-7600 (24 hours a day/365 days a year).
For more detailed information on what to do in the event of a suspected blockage please refer to the
Residential Sanitary Sewer Backup Procedure.
The City will help you identify whether the blockage is in the City's sanitary sewer main or service line, or is in a building sewer:
- If the blockage is in the City's sanitary sewer main, the City will clear it.
- If the blockage is not in the City's sanitary sewer main, the property owner is responsible for clearing any blockages within the sanitary service connection or the building sewer. In this situation, contact a plumber or licensed technician.
If you have homeowner's or other property insurance, notify your agent to see if your claim is covered.
Document the actions you take (calls, contacts, costs) and take photos of the damage.
If you require assistance call the City at 250-561-7600.
Find out how to
start a claim.
Note: The City will not provide reimbursement if the City has not been notified of the blocked sewer at the time of the incident.
The City is not presumed to be responsible for the consequences of a blocked sanitary sewer line simply because the blockage is on City side. The City is protected by the Local Government Act.
Failure to act in a timely manner may increase damage to your property and to neighbouring properties.
For more information read the
Sanitary Sewer Backup Procedure Fact Sheet responsibilities.
Ask your plumber or licensed technician these questions and document the answers:
•Was a snake, root cutter, or another method used to clear the blockage?
•If a root cutter was used, what size was it? Note: This is only a temporary solution
•How many times did the plumber work the line with the snake or root cutter? (It usually takes several passes to ensure complete removal of a blockage)
•What was the total distance of root cut or snaked? (This will identify if the entire line was cleared)
•Where was the blockage located?
•Did the plumber suggest you do a CCTV inspection? (This is a costly expense but is recommended for recurring sewer backups or problems)
Industrial Commercial and Institutional Sanitary Maintenance Procedure the
Sanitary Sewer Backup Fact Sheet or the
Sanitary Sewer Backup Procedure for more information.
The City's storm water drainage system collects run off water from rainstorms, snow melt, and residential and commercial water usage. The water travels through a network of pipes, culverts, and ditches, eventually making its way to a natural water course or retention pond.
Storm water management is essential to prevent:
- sedimentation/degradation of water quality
- negative impact on aquatic life
Urban development impacts peak flows by increasing impermeable surface areas; storm water from building roof drains and asphalt parking lots flow into catch basins. It then enters the storm sewer system or a recharge chamber.
Be mindful about your water consumption. Washing vehicles and over-watering lawns, can strain the system.
flooding and erosion
Flooding can occur during a rainstorm if the system is unable to handle the rate of water flow, or if catch basins are blocked. Flooding can cause erosion as the excess storm water makes its own path. To avoid flooding, catch basins and storm inlets and outlets, must be kept free of debris.
The City supplies, pumps, treats, stores, and distributes an average 189 million litres of water daily, to City residents. The water infrastructure has over 550,000 metres of distribution pipes, 10 pump stations, 15 reservoirs, and six wells.
Drinking Water Overview
city's water comes from a series of water wells within the city, and along the Nechako River:
- Six municipal wells draw 18 billion litres of water each year from underground aquifers.
- Using underground aquifers ensures that residents are protected against bacteria and other pollutants found in surface sources such as lakes or rivers.
- Raw water is chlorinated according to guidelines set by the
Northern Health Authority. The amount of chlorine is monitored daily to maintain system-wide balance, and to ensure the highest safety levels for all residents.
- Certified City operators routinely sample the water supply for quality and safety, using accredited laboratories.
- Treated water is pumped to and stored in 15 service reservoirs.
- Water is supplied to homes from water supply well pumps or from one of the reservoirs.
Merits of City Supplied Drinking Water
City operators monitor water quality on a continuous basis through manual sampling and on site automatic instrumentation.
Prince George's tap water is fresh as it is continually extracted from the environment and consumed. Bottled water can be weeks, even months old, depending on the source. The safety of our water is equal or better than bottled water, and no additional treatment is required.
Water Sampling and Testing
Approximately 90 samples are taken every month and sent to the BC Center for Disease Control (BCCDC) with the goal of having zero coliforms present. The City's disinfection practices maintain product integrity and purity throughout the distribution system. Safety is equal or better than bottled water. No further treatment of tap water is required.
No Cryptosporidia or Giardia (protazoal parasites) are present in our city's water due to the natural filtering of groundwater. Prince George is rated as having one of the best water systems in the province. Our process for negative protozoal cyst control is used in BC Centre for Disease Control and University of British Columbia studies. Since 1997, Prince George has had no incidents of Cryptosporidia or Giardia (according to the Northern Health Authority).
The buffered chemistry of the City's water, and moderate amounts of calcium and hardness, dissuade the leaching of heavy metals or plasticizers out of plumbing or containers. For example, Prince George scored one of the lowest concentrations of lead in the province in a Ministry of Health survey (Northern Health).
Learn how water gets to your homes from the various wells in
the City of Prince George water system.
Cross Contamination Control (CCC) Program
A cross connection is the actual or potential connection between a potable water system and any source of pollution or contamination. A backflow prevention device is required to protect municipal water quality by eliminating potential contaminants from entering any part of the municipal system from private plumbing systems through backflow. Backflow is a flow of solid, liquid, or gas from any source opposite to the normal direction of flow, back into the potable water supply or system.
All commercial, industrial and institutional must have a testable back flow prevention device and as per the
City of Prince George Water Bylaw No. 7479, 2003 Section 7.2.6, all water connections with a testable backflow prevention device shall provide a test report on installation and annually thereafter.
Annual Backflow Prevention Assembly Test Report.
Water conservation is critical when the City experiences severe water shortages. Average water consumption demands can double during the summer months. Over one-third of this amount is due to lawn sprinkling. This puts extra strain on infrastructure and increases operational costs.
The benefits of water conservation are both economic and environmental, and include:
- alleviating water supply constraints
- deferring infrastructure replacement costs
- reducing operational costs
- minimizing the environmental impact of extracting and releasing treated water
Water Conservation Plan to learn more about water conservation planning in Prince George.
Outdoor Water Conservation
- Lawns require about 2.5 cm of water per week. This takes about a half hour of sprinkling, twice a week, on your sprinkling day. Establishing a new lawn requires three weeks of sprinkling.
- Minimize water evaporation, mould, and fungus by watering in the mornings or evenings.
- Remember that less watering promotes deeper, healthier lawn roots.
- Aerate your lawn to allow air, water, and fertilizer to reach the roots.
- Make sure that your automatic irrigation system is set within the permitted times. Turn the timer off when it rains and reset it afterwards.
- Remember that your lawn stays moist when it is cut 5 to 7.5 cm in length. Tall grass shades and cools the soil, grows at a slower rate, and requires less mowing.
- Avoid watering on windy days.
- Make sure that paved areas and sidewalks are not watered.
Other Tips to Conserve Water Outdoors
- Use a spring-loaded nozzle when washing your vehicle.
- Use a broom instead of a hose to clean driveways and sidewalks.
- Put a layer of mulch around the base of trees and shrubs to retain moisture and reduce weed growth.
- Plant draft-resistant trees and plants.
Follow the Three Water-wise R's
- Turn off the tap while brushing your teeth.
- Run dishwashers and washing machines with full loads.
- Fix leaks as soon as you find them. Leaky taps and toilets cost you money.
Reduce water use in the bathroom by:
- Installing faucet aerators
- Replacing old showerheads with low-flow models
- Replacing old toilets with ultra-low flush models
Water Use Restrictions
To conserve water, The City of Prince George implemented the
Water Use Restrictions Bylaw (Bylaw 7479,2003). The bylaw is in effect 365 days a year.
Hours of Water Use Restrictions
Sprinkling is permitted for even house numbers on even numbered days and odd house numbers on odd numbered days within the prescribed hours of the day.
Note: Water use restrictions are in effect 365 days a year. The fine for sprinkling violators is $50.00.
No sprinkling: 8:00am to 5:00pm
This includes properties abutting: Cinch Loop, Hartman Road, Cantle Drive, Corral Road, and Western Road, and the frontage road north of Highway 16 West, from the 8100 block of Highway 16 West to the City's western boundary.
All other areas of the city: No sprinkling: 12:00pm to 5:00pm
Benefits of rain barrels:
- Rainwater is free.
- Rainwater is better for your lawn and garden as it is not treated with chlorine.
- Using rainwater reduces demand on storm water systems
- Stored rainwater is warmer and will not shock plants or lawns
- Pumping is not required so there are no electricity costs
- Setup is easy and little maintenance is required
Rain barrels can be purchased at many garden supply centres, and through
The City of Prince George maintains a water quality testing program to ensure the water provided to residents is among the best in the province.
Water Pressure Boundaries Map
Click on the area in the map below to read the water quality report specific to that area.
frozen water pipes
In extremely cold weather water pipes may freeze and can rupture. Pipes are most susceptible when located:
- in an outside wall
- under a sink on an outside wall
- in an unheated crawlspace
Prevent pipes from freezing:
- Plowing, shovel and store snow to insulate utilities on your property
- Keep all rooms heated to 5°c where water lines enter buildings, or wrap lines with heat tape
- Check heat tape to ensure they are plugged in and operational
- Insulate all water lines that run along exterior walls, or that are located in garages and crawlspaces
Volunteer Residential Water Meter Program
Residents in the City of Prince George currently use more water than both the provincial and the national average, making water conservation essential. Water meters allow residents to accurately track their water use, and to conserve water.
•If you use less water than the average Prince George household, you will pay less on your water bill.
•You can immediately detect leaks in your water system.
•You can better gauge your water conservation habits.
•The consumption-based part of your water bill will decrease in proportion to the amount of water you use.
Homeowners have the opportunity to apply online for a
volunteer residential water meter.
The water meter will be installed and inspected by the City of Prince George Plumbing Inspector in a timely manner. You cannot install your own water meter.
The City will incur the cost of the water meter and the
plumbing permit. The home-owner will incur the full cost of the installation of the water meter, all pipe fittings and adapters, and any construction required to repair damage created during installation.
The water meter is installed inside your home, next to the water shut-off valve. No digging is required.
The water line will be cut just after the shut-off valve and installed in line with the pipe so that all water going into your home passes through the meter first.
Once a meter is installed it cannot be removed. You will be charged based on volume used after a period of one year. Meters are read remotely by City staff. It is easy to read your meter and track your water usage.
sign up for a water meter